Frequently asked questions
Short answers about the app, its data and your account.
Is WOS Assistant official?
No. It is an independent, fan-made companion. It is not affiliated with, endorsed by or connected to Century Games or Whiteout Survival. For problems with the game itself, use the in-game support.
Where do the numbers come from, and are they accurate?
Cost tables and point values are transcribed from the game and cross-checked against independent community references. A page shows a Verified data badge when its table has passed that check and a Sample data badge when it has not. If a number differs from your game, send a screenshot of the in-game panel through the contact page and we will correct it.
Why does a calculator result differ from what I see in-game?
Most differences come from one of three things: the game changed a value in a patch, the in-game display rounds large numbers, or a buff (VIP, research, heroes, alliance, ministry) changes the time or cost on your account. Check the wiki page for the raw table and report anything that is still off.
Do I need an account?
No. Every calculator and planner works signed out, and your plans are saved in your browser. Signing in adds cross-device sync, linked in-game characters, a per-character backpack and loadout that pre-fill the calculators, and personalised recommendations.
How do I link my in-game character?
Enter its Furnace ID (shown on your in-game profile). We look up the public profile through the community player-info service — name, level, state, avatar. It is read-only: we never ask for your game login and cannot change anything in your game.
How does the backpack screenshot import work?
Upload screenshots of your backpack (and, for the loadout, your Chief profile or gear screens). An AI vision model reads the items and quantities and pre-fills the form for you to review before saving. The images are sent to the model provider only to be read and are not stored. Manual entry is always available, and the number of imports per month depends on your plan.
How do gift codes and auto-redeem work?
The gift-code page tracks active codes as the community reports them and lets you redeem them from the browser for a linked character, remembering which character has claimed which code. On the Plus plan and above, auto-redeem does this for you every day; the Pro and Elite plans can also redeem for an alliance roster.
What do the paid plans add?
An ad-free experience, gift-code auto-redeem, and higher monthly limits for screenshot imports, recommendations and linked characters — see pricing. Plans are billed through Stripe and can be managed or cancelled from your profile at any time; cancelling keeps access until the end of the paid period.
How do the planners import from my calculators?
Each planner activity that consumes something you plan elsewhere — Fire Crystals from the building plan, speedups, essence stones, hero shards and so on — has an Import button that reads your saved calculator plans and fills in the quantity. The planner then shows the resources the whole plan needs against your backpack.
Which languages are supported?
Thirteen: English, French, Chinese, Russian, Dutch, Spanish, Arabic, Portuguese, Korean, Turkish, Japanese, Indonesian and Italian. Switch with the globe icon in the top bar. Navigation and the main pages are translated; some tool content is still shown in English.
Can I install it as an app?
Yes. The site is an installable web app: use your browser's install or 'Add to Home Screen' option, or the install bar when it appears. Pages you have visited keep working offline.
How do I delete my account or my data?
The privacy policy explains what is stored and how to request access or deletion. Write to the contact address and we will handle it.
Something else? See about or get in touch.